Our Guarantee
All hi-radio.com products are brand-new, passed CE. FCC. ROHS. Certificates etc. . Please buy it with your confidence.
Hi-radio.com will be responsible for the damage caused by transportation accidents.
Hi-radio.com offer 24-month radio repair for free. (Radio accessories enjoy 6 months repair warranty, except earpieces enjoy 3 months warranty, from the date of the first customer’s receipt.)
Beyond the warranty period: We still offer maintain service, buyers are required to afford corresponding cost.
Hi-radio.com offer life-long technical support to ALL Retevis buyers.
(Only for Order on www.hi-radio.com)
Return Policy
(Only for Order on www.hi-radio.com)
In case of Buyer’s Remorse(not product fault), within one month after product received, after confirmation by us, The first customers can return it for a partial refund. Buyers are required to afford round-trip freight, and 15% restocking fee will be deducted also. Refund will be done after we received the package and checked everything not effect the second sale.
In case of product fault, please provide photos & videos showing the defect(s) of the product clearly. After confirmation by us, you can return it for a replacement of new product or full refund, buyers are required to afford the return shipping fee, we afford the reship shipping fee. Refund or reship new products will be done after we received the full original package, and no product damaged by any man-made factors.
Remark: All return need be notified and confirmed by us in advance. Please contact us for return address and matters need attention before you send it back.
*NOTE: please keep your return tracking number until you are notified that we have completed your refund.*
Meet the Team
Write something about the people who make your business go or your philosophy behind customer service.
Why? Because people want to know who they’re doing business with. It’s a human thing.
Regan McCook
Founder & CEO
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Eric Teagan
Vice President
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Timothy Barrett
CFO
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Next Steps…
This is should be a prospective customer’s number one call to action, e.g., requesting a quote or perusing your product catalog.